Telemetry Issues

If telemetry does not appear in JKBMSR Cloud:

1. Confirm Wi‑Fi is connected and the gateway shows online in the dashboard.
2. Confirm the gateway was claimed (not only flashed).
3. Confirm JK-BMS UART is wired and the BMS is powered/awake.
4. Empty SOC / zero voltage with an online gateway usually means “claimed, waiting for BMS frames” — not a cloud outage.
5. Check gateway settings for RX/TX pins and baud rate.
6. Confirm the gateway can reach https://api.jkbmsr.com (outbound HTTPS).

See also Claim and onboard issues and BMS connection issues.