● FAQ
Everything most people ask before and after setting up JKBMSR. Pricing question not answered here? See the full breakdown on the pricing page.
Getting Started
What do I need to get started with JKBMSR?
+Do I need any technical or networking experience?
+How long does setup take?
+Compatibility
Which BMS brands does JKBMSR support?
+What if my exact BMS model isn't listed?
+Hardware
Do I need to buy a specific gateway, or can I build my own?
+Is wiring the gateway to my BMS safe?
+Pricing & Billing
Why are there two separate charges — a license and a subscription?
+What does the Cloud Service subscription actually pay for?
+What happens if I stop paying for Cloud Service?
+Is there a discount for multiple gateways?
+Data & Privacy
Where is my data stored?
+Who can see my battery data?
+Can I delete my account and data?
+Mobile App
How do I get alerts on my phone?
+Reliability
What happens to my battery if my WiFi goes down?
+What if JKBMSR's cloud has an outage?
+Support
How do I get help or report a bug?
+Where can I see what's changed recently?
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