Refund Policy

1. Gateway License (One-Time Fee)

The $5 one-time gateway license is covered by a 14-day refund window from the date of purchase. If JKBMSR genuinely doesn't work for your setup — your specific BMS variant isn't compatible, the gateway won't connect, or it doesn't do what the site describes — reach out through the Contact page within that window and it will be reviewed personally.

What happens if it's refunded. Refunding a license automatically reverses the entitlement it created (this happens through the same automated system that unlocked it — see the Terms of Service's Gateway License section). Once the refund is processed, the gateway it was assigned to reverts to whatever state it would otherwise be in: still within its 30-day trial, or expired if that trial has since ended. It does not affect your account or any other gateway you own.

2. Cloud Service Subscription

Cloud Service is a recurring subscription, and — as covered in the Terms of Service — it is deliberately never all-or-nothing: even a fully lapsed or cancelled subscription just falls back to the always-free tier rather than losing access outright. Because of that, and because each billing period is actual service already rendered, subscription charges are generally not refunded once a billing period has started.

Two exceptions we will refund on request: a charge that was clearly a mistake (e.g. accidentally subscribing twice, or a renewal that should have been cancelled but wasn't due to a bug on our end), or a first-time subscription charge within 48 hours of purchase if you decide the faster tier genuinely isn't worth it for you. Outside of those, cancelling stops future renewal charges — see the Terms of Service's Cloud Service Subscription section for how to cancel — but doesn't refund the period already charged.

3. How to Request One

There's no self-service "request refund" button yet — send a message through the Contact page with the email you paid with and which gateway or subscription it's for. Requests are read and answered personally, the same way fee waivers and discount requests are (see the Terms of Service's Fee Waivers section) — reasonable requests are generally granted without a fight.

4. How Refunds Are Processed

All refunds are issued through Polar.sh, the same payment processor that handled the original charge (see the Privacy Policy's Payment & Billing Data section), back to your original payment method. Exactly how long it takes to land back in your account depends on your bank or card issuer, not on us — Polar initiates it promptly once approved, but the return trip is out of our hands.